Terms of Service

1. Service Description

DentalFlow is a cloud-based dental laboratory management platform provided on a Software-as-a-Service (SaaS) model. Key features include:

• Order management: Order creation, intake, assignment, and status tracking
• Process management: Production workflow tracking, barcode scanning for work reporting
• Worker settlement: Technician workload calculation and monthly settlement
• Clinic invoicing: Monthly billing management and invoice generation for partner clinics
• Reporting and analytics: Revenue statistics, capacity analysis, profit reports
• Clinic portal: Online ordering and progress tracking for partner clinics

2. Account Registration and Security

• You must provide true, accurate, and complete information during registration
• Each user must have an individual account; account sharing is prohibited
• You are responsible for safeguarding your account credentials and for all activities under your account
• Report any unauthorized use of your account to us immediately
• We reserve the right to suspend accounts for security concerns

3. Acceptable Use and Restrictions

By using the Platform, you agree to the following:

• You will not use the Platform for any unlawful purpose
• You will not attempt to crack, decompile, disassemble, or reverse-engineer the Platform's software
• You will not interfere with or disrupt the Platform's servers, networks, or related infrastructure
• You will not use automated tools to access the Platform in bulk (unless authorized in writing)
• You will not sublicense, sublease, or otherwise make the Platform available to unauthorized third parties
• You will not upload files containing malicious code, viruses, or other harmful content

4. Fees and Payment

• The Platform charges on a subscription basis, with monthly and annual plans available
• All paid plans include a 30-day free trial period
• After the trial, accounts without a paid plan will have features suspended (data retained for 90 days)
• Pricing is as published on the official website and is exclusive of applicable taxes (invoices issued per Taiwan tax regulations)
• Price changes will be communicated 30 days in advance via email and Platform announcements
• Accounts overdue by 15 days may be suspended; accounts overdue by 60 days may be terminated
• Refunds: Annual plans used for fewer than 30 days are eligible for a pro-rated refund of the remaining balance

5. Intellectual Property

• All software, source code, interface designs, trademarks, logos, and other intellectual property of the Platform are owned by the Platform
• These Terms grant you a non-exclusive, non-transferable, limited license to use the Platform during your subscription period
• You may not copy, modify, distribute, sell, or transfer any part of the Platform

6. Data Ownership and Processing

• Business data you upload, create, or generate through the Platform ("Customer Data") remains your property
• We process your Customer Data only to the extent necessary for service delivery and will not use it for other purposes
• You may export your Customer Data at any time via Platform features (in commonly used formats)
• We handle all personal data in accordance with our Privacy Policy
• You are responsible for ensuring that data uploaded to the Platform complies with applicable laws and that you have obtained necessary consents or authorizations

7. Service Level Agreement (SLA)

• We strive to maintain 99.9% monthly service availability (excluding scheduled maintenance)
• Scheduled maintenance will be announced 48 hours in advance via Platform notices and email
• If monthly availability falls below 99.9%, you may request service day credits per our SLA compensation policy
• The SLA does not apply to: force majeure events (including but not limited to natural disasters, epidemics, government orders, war, and cyberattacks beyond reasonable prevention), your network or equipment issues, third-party service outages, or user error

8. Disclaimers and Limitation of Liability

• The Platform is provided "as is" without any express or implied warranties regarding fitness, reliability, or freedom from defects
• We are not liable for any indirect, consequential, punitive damages, or lost profits arising from your use of or inability to use the Platform
• Our total liability for any single incident is limited to the total service fees you paid in the 12 months preceding the incident
• The above limitations do not exclude liability arising from our willful misconduct or gross negligence

9. Termination and Data Handling

• You may cancel your subscription at any time via Platform settings; cancellation takes effect at the end of the current billing period
• After cancellation, you have a 90-day data export window; after this period, data will be permanently deleted
• If you materially breach these Terms, we may immediately terminate service and reserve the right to pursue legal remedies
• If service is terminated due to the Platform ceasing operations, 90 days' advance notice will be provided, along with assistance in exporting all your data

10. Confidentiality

Both parties have a duty of confidentiality regarding confidential information obtained during the use or provision of Platform services. Neither party may disclose such information to third parties or use it for purposes outside these Terms without the other party's written consent. This confidentiality obligation survives for 2 years after service termination.

11. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan). Any disputes arising from or relating to these Terms shall first be resolved through good-faith negotiation. If negotiation fails, both parties agree to submit to the exclusive jurisdiction of the Taipei District Court, Taiwan as the court of first instance.

12. Changes to Terms

We reserve the right to amend these Terms. Material amendments will be communicated 30 days before they take effect via email and Platform announcements. If you do not agree with the amended Terms, you may cancel your subscription before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the amended Terms.

13. General Provisions

• These Terms constitute the entire agreement between you and the Platform regarding the service
• The invalidity of any provision shall not affect the validity of the remaining provisions
• Our failure to exercise any right under these Terms shall not constitute a waiver of that right
• The Chinese version of these Terms shall prevail; other language versions are for reference only